Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@nerdytags.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@nerdytags.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@nerdytags.com.

NerdyTags Return & Exchange Policy

Your 100% satisfaction is important to us. We offer a 30-day Return & Exchange Policy for non-custom orders:

1. Damaged or Faulty Products:

   • If a product is damaged or faulty upon delivery, we offer a 100% refund.
   • Images or screenshots may be requested to verify the issue.

2. Products Not Meeting Expectations:

   • If the product doesn’t meet your expectations, we will work with you to:
     • Provide a replacement.
     • Refund all or a portion of your order, depending on the situation.
     • Offer compensation in another way.
   • Each case is handled individually to find the best solution.

3. Personalized Products:

   • For personalized items, such as custom-engraved NFC Business Cards:
     • If you wish to return the product, we will assess the situation on a case-by-case basis.
     • Returns are subject to the card being functional and meeting expectations.

4. International Orders:

   • Customers are responsible for shipping costs for replacements or exchanges if a new product is sent.

5. Timing:

   • The 30-day Return & Exchange Policy starts from the day the item is received.
   • Please email us first to determine the best outcome for your situation.

6. Troubleshooting Faulty Products:

   • If you believe your NerdyTag is faulty, email us before initiating a return.
   • Some issues may be resolved by adjusting the programming or providing instructions on proper scanning procedures.

7. Return Instructions:

   • Email support@nerdytags.com with the subject line “Returns” and include:
     • Your order number.
     • Your name.
     • The reason for the return.
   • We will provide instructions for returning goods.
   • Customers are strongly advised to get proof of postage to avoid "lost package" situations.

8. NFC Chips:

   • NFC chips can be permanently locked or password-protected, making their information non-rewritable.
   • We do not offer refunds for NerdyTags that become "locked" by the user.

9. Shipping Costs:

   • Customers are responsible for shipping costs of returned items unless the product is confirmed faulty.

10. Refund Process:

    • Once the returned item is received and inspected, we will send a confirmation email about the refund status.
    • If the refund is approved:
      • It will be processed, and a credit will be applied to your original payment method.
      • Refunds typically take up to three business days to reflect in your account.

For any inquiries or concerns, please contact us at support@nerdytags.com. We're here to help!